FAQs
Frequently asked
Notice periods, delivery, payment and sizes — the things people ask before they order. If yours is not here, message us and we will answer it.
22 questions
How far in advance should I place my order?
Place your regular order 2–3 days in advance, or orders with custom decorations 7-15 days in advance, so we can guarantee availability and give your order the time it deserves.
Can I order for the same day or next day?
Yes, subject to availability. One-day orders and delivery can usually be arranged, though an additional charge may apply depending on the request. Message us on WhatsApp at 0334-7929807 and we'll let you know what's possible.
How do I place an order?
Choose product, flavour, size, delivery date, etc and place an order.
Can I send a reference picture for my cake?
Absolutely, and we encourage it. Choose Custom Cake and attach your image in the Order Note, or send it on WhatsApp when placing your order. We'll let you know what's achievable and suggest adjustments where needed.
What payment methods do you accept?
We accept Easypaisa and bank transfers. Cash on delivery is not available.
Why isn't cash on delivery offered?
Every order is made fresh to order, so advance payment allows us to reserve your slot in the production schedule.
How is my order confirmed?
Once your order is accepted and you have made the payment, please send us the payment screenshot or slip along with your Order Number on WhatsApp. We will then send you a confirmation message.
Where do I find your account details?
Once you’ve completed your selection, send your order details to us on WhatsApp. We'll share the payment details with you on WhatsApp.
Where do you deliver?
Home delivery is available across Islamabad and Rawalpindi. Selected products- dry cakes, brownies, donuts, and cookies can be delivered anywhere in Pakistan.
Is delivery included in the price?
No. Delivery is by a third-party rider, and the charge depends on your area. It's paid directly to the rider, not to us.
Can I book my own rider?
Yes. You're welcome to arrange your own ride. We are not responsible for delivery demand.
Can I collect my order myself?
Yes. Self-pickup is available by prior arrangement.
Will I see my order before it's dispatched?
Yes. On the day, we will send you a photo of the finished order on WhatsApp before it goes out.
What happens if my order is damaged in transit?
Because riders aren't ours, our responsibility ends once your order is handed over in good condition, which is why we always send you a photo first. We're not responsible for damage, mishandling, or delays during transportation.
Does the stated weight include decorations?
No. Fondant toppers and decoration items are not included in the stated weight. The final weight may also vary slightly depending on the flavour, filling, and frosting.
Will I get exactly the weight I ordered?
yes. As a home bakery, we always aim to give a little more than the stated weight. Quality and generous value matter more to us than hitting an exact number.
Can you make a cake for a specific theme?
Yes. We make birthday, theme, anniversary, baby shower, bridal shower, engagement, graduation, corporate, wedding, and Eid cakes, along with fully custom event cakes personalised with names, messages, ages, logos, or custom toppers.
What's the difference between fresh cream and buttercream?
Fresh cream is lighter and softer, ideal for fruit cakes and delicate designs. Buttercream is richer and holds its shape better, so we use it for darker or more vibrant colours and for intricate piped detail.
Do you offer eggless or other dietary options?
Yes. Please ask us on WhatsApp, and we'll tell you what we can accommodate for your date.
How long will it stay fresh?
Everything is baked fresh to order and is at its best on the day of delivery. Cream cakes and cheesecakes are good for 2–3 days refrigerated. Donuts are best enjoyed the same day. Loaf cakes, brownies, and cookies keep well for several days when stored properly.
Can I change my order after placing it?
Get in touch on WhatsApp as soon as possible. Changes may be possible depending on how close we are to your date and whether ingredients have already been bought. Price also be change.
Can I cancel my order?
Contact us as early as possible. Cancellations close to the delivery date may not be refundable.